I am committed to providing a professional and ethical service to all clients. If you are unhappy with any aspect of the counselling or coaching work we are doing together, I encourage you to let me know so we can try to resolve the issue informally in the first instance.

Step 1 – Informal Resolution

If you feel comfortable, please raise your concern with me directly. I will always listen respectfully and aim to understand and resolve any issues promptly and fairly.

Step 2 – Formal Complaint

If you are not satisfied with the outcome, or prefer not to speak with me directly, you may submit a formal complaint in writing. This should include:

• Your full name and contact details
• A clear description of the issue
• Any relevant dates, communications, or supporting information
• What outcome you are seeking

Please send your written complaint to: 📧 counsellingdld@gmail.com

I will acknowledge receipt of your complaint within 5 working days and aim to respond fully within 14 working days.

Step 3 – Escalation to Professional Body

If you are still not satisfied with the outcome or feel the issue is serious or breaches ethical guidelines, you have the right to escalate the complaint to my professional body:

National Counselling & Psychotherapy Society (NCPS)
Website: https://nationalcounsellingsociety.org
Complaints: https://nationalcounsellingsociety.org/complaints